Legal Information
This page sets out the terms on which Career Reset Coaching Ltd operates, how personal data is handled, and what you can expect when working with us. Everything here is written to be read, not just filed away.
Terms of Service
Last updated: March 2026These terms apply to your use of the Career Reset Coaching website and to any coaching services you purchase or enquire about. By using this site or booking a service, you confirm that you have read and understood them.
About Us
This website is operated by Career Reset Coaching Ltd, a company registered in England and Wales. Our primary contact email is jamie@careerresetcoaching.com and our website is www.careerresetcoaching.com.
Using This Website
You may use this website for lawful purposes only. You agree not to use it in any way that causes or is likely to cause damage to the site or impairment of its availability, or in any way that is unlawful, fraudulent, harmful, or in connection with any unlawful or harmful purpose. The content on this site, including all text, images, and materials, is owned by Career Reset Coaching Ltd and is protected by copyright. You may not reproduce, distribute, or republish any content without prior written permission.
Our Services
Career Reset Coaching Ltd provides professional online career coaching services to early and mid-career professionals. All sessions are delivered online via Microsoft Teams or Google Meet, or an alternative platform agreed in advance. Full details of each service, including pricing and session formats, are set out on the Work With Me page.
By booking and paying for a service, you agree to the terms set out here and in the Client Services Agreement, which will be shared with you prior to your first session.
Booking and Payment
Bookings can be made via the booking page on this website. Payment is required at the time of booking unless an alternative arrangement has been agreed in writing. All prices are stated in pounds sterling and are inclusive of any applicable taxes unless otherwise stated. Payments are processed securely via Stripe or bank transfer as shown at checkout.
Cancellation and Rescheduling
You may cancel or reschedule a session by giving at least 48 hours written notice by email to jamie@careerresetcoaching.com. Where the required notice is given, we will offer to reschedule at a mutually convenient time. Where cancellation or non-attendance occurs without the required notice:
- For single sessions, the full session fee will be forfeited.
- For package sessions, the missed session will be counted as delivered and will not be replaced.
Where Career Reset Coaching Ltd is required to cancel a session, we will give as much notice as reasonably possible and offer to reschedule. Where rescheduling is not possible, a pro-rata refund will be issued for the cancelled session.
Refund Policy
Where a client wishes to withdraw from a package of sessions after work has commenced, a refund will be calculated on a pro-rata basis for sessions not yet delivered, less an administrative fee of £25. Refunds will be processed within 14 days of a written request. No refunds will be issued for sessions already delivered.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel within 14 days of booking. Where you have requested that sessions begin within that 14-day window and a session has been delivered, any refund will be calculated in proportion to sessions not yet provided.
Intellectual Property
All materials, frameworks, tools, and resources created and provided by Career Reset Coaching Ltd remain our intellectual property at all times. You are granted a limited, personal, non-transferable licence to use such materials for your own personal development only. You may not reproduce, share, distribute, or use our materials commercially without prior written consent.
Limitation of Liability
To the fullest extent permitted by law, Career Reset Coaching Ltd shall not be liable for any indirect, consequential, or special loss or damage arising from or in connection with the coaching services or the use of this website. In any event, our total liability to you shall not exceed the total fees paid by you under the relevant agreement. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be lawfully excluded.
Governing Law
These terms are governed by the laws of England and Wales. Any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these terms from time to time. The current version will always be available on this page. Continued use of the website following any update constitutes acceptance of the revised terms.
Privacy Policy
Last updated: March 2026Career Reset Coaching Ltd is committed to protecting your personal data. This policy explains what we collect, why we collect it, how we use it, and what rights you have. It applies to all personal data processed in connection with this website and our coaching services.
Who We Are
Career Reset Coaching Ltd acts as a data controller in respect of personal data collected through this website and in the course of delivering coaching services. Our contact email for all data-related enquiries is jamie@careerresetcoaching.com.
What Data We Collect
We may collect and process the following categories of personal data:
- Identity data: your name and any other details you share with us directly.
- Contact data: your email address.
- Session data: information shared during coaching sessions, notes, and any materials exchanged.
- Booking and payment data: service selected, booking date, and payment confirmation. Payment card details are processed directly by Stripe and are never stored by us.
- Communications data: any emails, messages, or enquiries you send us.
- Technical data: basic website usage information if analytics tools are active (see Cookie Policy below).
We do not collect any special category data (such as health, ethnicity, or political views) unless you choose to share it with us voluntarily in the context of a coaching session.
Why We Collect Your Data and Our Lawful Basis
We collect and use your personal data on the following grounds:
- Contract performance: to book and deliver the coaching service you have purchased and to correspond with you about it.
- Legitimate interests: to respond to enquiries submitted through the website contact or booking form, and to maintain basic records of our work.
- Legal obligation: where we are required to retain data for tax, accounting, or regulatory purposes.
- Consent: where you have explicitly opted in to receive any marketing communications from us. You may withdraw consent at any time by emailing jamie@careerresetcoaching.com.
How We Use Your Data
Your personal data is used to deliver and manage your coaching sessions, respond to your enquiries, send service-related communications, and maintain necessary records. We will not use your personal data for any purpose other than those set out above without your consent.
Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers who support our operations, including:
- Stripe, for secure payment processing.
- Microsoft, for session delivery via Microsoft Teams and email correspondence.
- Google, for session delivery via Google Meet and calendar scheduling via Google Calendar where agreed with the client. Google's privacy policy is available at policies.google.com/privacy.
- Calendly, for appointment scheduling (where applicable).
All third-party providers are contractually required to handle your data securely and in accordance with applicable data protection law. We will disclose data where required to do so by law or where we reasonably believe it is necessary to prevent serious harm.
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes for which it was collected. Client session records are typically retained for a period of up to six years following the end of the coaching relationship, in line with standard accounting and legal requirements. Contact and enquiry data from prospective clients who do not proceed to a booking will be deleted within six months.
Your Rights Under UK GDPR
You have the following rights in respect of your personal data:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct any inaccurate or incomplete data.
Erasure
Request deletion of your data where there is no lawful reason for us to retain it.
Restriction
Ask us to restrict processing of your data in certain circumstances.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing based on legitimate interests.
To exercise any of these rights, please email jamie@careerresetcoaching.com. We will respond within one month. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Session notes are stored securely and access is limited to the coach. Payment information is handled entirely by Stripe and is not stored on our systems.
Changes to This Policy
This policy may be updated periodically. The current version will always be available on this page with the date it was last updated shown above.
Coaching Disclaimer
Last updated: March 2026Coaching is a powerful process, and we want to be completely clear about what it is, what it is not, and what it is designed to do. Please read this section carefully before booking any service.
Coaching Is Not Therapy
Career coaching, as delivered by Career Reset Coaching Ltd, is a forward-focused, non-therapeutic professional service. It is designed to support you in clarifying your goals, building confidence, and taking purposeful action in your personal and professional life.
Coaching is not counselling, psychotherapy, psychological treatment, or any form of clinical or medical service. It does not address, diagnose, or treat mental health conditions, psychological disorders, trauma, or any clinical concern. If you are currently experiencing mental health difficulties, we strongly encourage you to seek support from a qualified mental health professional, either instead of or alongside coaching.
Not a Substitute for Professional Advice
Nothing discussed in a coaching session should be taken as legal, financial, medical, or mental health advice. If you have needs in any of these areas, please seek guidance from a qualified professional in that field.
Your Responsibility
Coaching is a collaborative process. The outcomes you achieve through coaching are influenced significantly by your own effort, engagement, and circumstances. All decisions made during or following coaching sessions are yours alone. Career Reset Coaching Ltd accepts no liability for the personal, professional, or financial consequences of decisions made by a client at any time during or after the coaching relationship.
No Guarantee of Outcomes
We are committed to delivering high-quality, thoughtful coaching. However, we make no guarantees, representations, or warranties regarding specific outcomes. In particular, no guarantee is given in relation to securing employment, achieving promotion, obtaining specific salary levels, or reaching any other defined professional or personal goal within a particular timeframe. Results will differ between individuals.
When Coaching May Not Be Appropriate
If, at any point during our work together, it becomes apparent that your needs go beyond the scope of career coaching and may require clinical, therapeutic, or specialist support, we will discuss this with you openly and, where appropriate, refer you to a more suitable professional. In such circumstances, we reserve the right to pause or end the coaching relationship with care and without penalty to you.
This Is a Safe, Supportive Space
While coaching has clear boundaries, it is designed to be a warm, grounded, and genuinely supportive experience. If you ever have questions about whether coaching is right for you, please reach out before booking. A free 15-minute discovery call is available for exactly this reason. Book yours here.
Cookie Policy
Last updated: March 2026This website is designed to be as light and privacy-respecting as possible. This policy explains honestly what cookies and tracking tools we use and why.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are commonly used to make websites work efficiently, to remember your preferences, and to provide information to website owners about how their site is being used.
What We Use
This website uses a small number of cookies for functional and analytical purposes. We do not use advertising cookies, tracking pixels, or third-party profiling tools. The following cookies may be set during your visit:
- Essential cookies: required for the website to function correctly, including booking preferences during a single visit. These cannot be disabled.
- Google Analytics: we use Google Analytics to understand how visitors use this site — for example, which pages are most visited and how people navigate through the site. Analytics cookies are only placed with your consent. You can accept or decline when the banner appears on your first visit. Your choice is remembered for 12 months.
- Stripe: if you proceed to payment, Stripe may set cookies as part of their secure payment process. These are strictly necessary and governed by Stripe's own privacy policy.
- Calendly: Calendly may place functional cookies to manage session scheduling. These are governed by Calendly's privacy policy.
Managing Cookies
You can control and delete cookies through your browser settings. Deleting or blocking cookies may affect the functionality of some parts of the site, particularly the booking and payment flow. For guidance on managing cookies in your browser, visit aboutcookies.org.
Questions
If you have any questions about how we use cookies or handle your data, please email jamie@careerresetcoaching.com and we will be happy to help.