Privacy Policy

Introduction

Last updated: March 2026

ICO registration is currently being completed. This policy is fully compliant with UK GDPR and the Data Protection Act 2018.

By using this website or engaging Career Reset Coaching Ltd for coaching services, you confirm that you have read and understood this policy. If you have any questions, you can reach me at jamie@careerresetcoaching.com at any time.

1. Who I Am

Career Reset Coaching Ltd is a professional coaching business registered in England and Wales. I am the data controller responsible for your personal data collected in connection with this website and coaching services.

Contact details

Career Reset Coaching Ltd
jamie@careerresetcoaching.com
www.careerresetcoaching.com

For any data-related enquiries, including subject access requests and requests to exercise your rights, please contact me directly at the email address above.

2. What Personal Data I Collect

I may collect and process the following types of personal data depending on how you interact with me and this website:

Contact information

Your name, email address, and phone number, collected when you make an enquiry, book a session, or submit a form on this website.

Professional information

Job title, employer, and industry, where you choose to share this as context relevant to your coaching goals.

Financial information

Invoicing details and payment confirmation. Payment card details are processed directly and securely by Stripe and are never held by Career Reset Coaching Ltd.

Session-related information

Notes, goals, progress, and other information you share during coaching sessions. This data forms part of the coaching relationship and is handled with the highest level of care and discretion.

Special category data

Some information shared during coaching, such as information relating to your health, wellbeing, personal relationships, or other sensitive circumstances, may constitute special category data under UK GDPR. Where you choose to share this, it will be treated with the highest level of protection and used only to support your coaching journey.

Website and communications data

Basic website usage data (where analytics tools are active), and any emails, messages, or enquiry form submissions you send to me.

3. Lawful Basis for Processing

I collect and process your personal data only where I have a lawful basis to do so under UK GDPR. The bases I rely on are:

Contract

To deliver coaching services in accordance with our client agreement. This is the primary basis for processing data relating to active clients.

Legitimate interests

To manage our coaching relationship, communicate with you effectively, administer my business, and maintain appropriate records. I carry out a balancing assessment to ensure my interests do not override yours.

Legal obligation

To comply with financial record-keeping requirements, including those set by HMRC. Certain records must be retained regardless of your preferences.

Consent

For marketing communications such as newsletters or updates. Where consent is the lawful basis, you may withdraw it at any time by contacting me at jamie@careerresetcoaching.com. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

4. How I Use Your Data

Your personal data is used only for the purposes for which it was collected or as otherwise permitted under UK GDPR. Specifically:

• To deliver and personalise coaching services to you
• To communicate with you before, during, and after our coaching engagement
• To issue invoices and process payments
• To maintain session notes and track progress where applicable
• To comply with legal and regulatory obligations, including tax and financial record-keeping
• To send relevant updates or newsletters where you have given consent to receive them

I will not use your data for automated decision-making or profiling.

5. How Long I Keep Your Data

I retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by law. My retention periods are:

• Active client data: Retained for the duration of our coaching relationship and any follow-up period we agree.
• Post-engagement records: Up to 6 years after our engagement ends, to meet contractual and legal obligations.
• Financial and invoicing records: 6 years, as required by HMRC.
• Enquiry data (non-clients): Deleted within 6 months if no coaching relationship begins.
• Marketing data: Retained until you withdraw consent or request deletion.

Where data is no longer required, it is deleted securely. If you would like to discuss the retention of your specific data, please get in touch.

6. How I Store and Protect Your Data

I take the security of your personal data seriously and take proportionate steps to protect it. These include:

• Storing data only on reputable, encrypted platforms with appropriate access controls
• Using multi-factor authentication on all accounts that hold personal data
• Not sharing your data informally or via unsecured channels
• Limiting access to your data to myself only, unless otherwise required

Your data is stored within the UK or EEA. In the event that any data processing requires transfer outside of these areas, I will ensure appropriate safeguards are in place in accordance with UK GDPR before any such transfer takes place.

While I take all reasonable steps to protect your personal data, no method of electronic storage or transmission is completely secure. If you have any concerns about the security of your data, please contact me directly.

7. Sharing Your Data

I do not sell or share your personal data with third parties for marketing purposes. I may share limited data only where necessary, with the following categories of recipient:

Payment processors

Stripe is used to process payments securely. Payment card details are handled directly by Stripe and are never stored by Career Reset Coaching Ltd. Stripe's privacy policy is available at stripe.com/gb/privacy.

Scheduling tools

Calendly is used to manage session bookings. When you book through Calendly, your name and email address are processed by Calendly in accordance with their privacy policy, available at calendly.com/privacy.

Communication and productivity tools

Microsoft 365 is used for email communication and session delivery via Microsoft Teams. Microsoft's privacy policy is available at privacy.microsoft.com.

Google Meet and Google Calendar

Where agreed with the client, sessions may be delivered via Google Meet and scheduled using Google Calendar. In these cases, your name and email address will be processed by Google in order to set up and manage the session. Google's privacy policy is available at policies.google.com/privacy. Google Meet does not use AI transcription or summarisation features in sessions delivered through Career Reset Coaching Ltd.

Cloud storage

Secure cloud-based storage may be used to hold session notes and client materials. Access is restricted to me only.

Professional supervision

As part of good coaching practice, I may discuss client work with a professional supervisor. Where this occurs, all identifying information is removed. Supervisors are bound by their own confidentiality and data protection obligations.

Legal or regulatory authorities

Where required by law, regulation, or court order, I may be required to disclose your personal data. I will notify you of any such requirement unless legally prohibited from doing so.

All third-party providers are required to handle your data securely and in compliance with UK GDPR and applicable data protection legislation.

8. Your Rights

Under UK GDPR, you have a number of rights in relation to your personal data. These are:

To exercise any of these rights, please contact me at jamie@careerresetcoaching.com. I will respond within one calendar month of receiving your request. There is no charge for exercising your rights.

Please note that some rights are subject to conditions and exemptions under UK GDPR. Where a right cannot be fulfilled in full, I will explain why.

9. Complaints

If you are unhappy with how I have handled your personal data, I would appreciate the opportunity to address your concerns directly before any formal steps are taken. Please contact me at jamie@careerresetcoaching.com and I will respond as promptly as possible.

If you are not satisfied with my response, or if you prefer to raise a concern directly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the UK:

10. Cookies

Cookies are small text files stored on your device when you visit a website. This website currently uses a limited number of cookies, as follows:

Essential cookies

Required for the website to function correctly. These cannot be disabled as they are necessary for the site to operate, including form submissions and payment processing via Stripe.

Third-party functional cookies

Stripe and Calendly may set cookies when you interact with their embedded tools on this site. These are set by those third-party services for their own functional purposes. Please refer to their respective privacy policies for details.

Analytics cookies

This website uses Google Analytics to understand how visitors use the site. Google Analytics sets cookies to collect information such as pages visited, time spent on the site, and how visitors navigate through the content. This data is aggregated and anonymised — it does not identify you personally. Analytics cookies are only placed with your consent, which you can give or decline via the banner shown on your first visit. Your preference is stored for 12 months.

Managing cookies

You can withdraw your consent to analytics cookies at any time by clearing your browser cookies and declining when the banner next appears. You can also manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of this website.

11. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in my practices, legal requirements, or the tools I use. The "last updated" date at the top of this page will reflect any such changes.

Where changes are material, I will take reasonable steps to notify active clients directly. Continued use of this website or my services following an update constitutes acceptance of the revised policy.

I encourage you to review this page periodically to stay informed about how I handle your personal data.

12. Contact

For any questions about this Privacy Policy or how your personal data is handled, please contact:

Career Reset Coaching Ltd

jamie@careerresetcoaching.com

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